Sailebot® Success Manager
Stop searching and start Saileing → Sailes is sales, with AI
Sailes envisions a world where technology creates the space for us all to be more human. Our mission is to help every sales team unlock potential and act on possibilities.
Today, we elevate the world’s leading sales executives with Sailebots that eliminate manual prospecting tasks in favor of high-value, high-return sales activities.
For the Fortune 500 and beyond, our unique Sailebots automate the entire prospecting lifecycle. This Digital Labor™ process helps companies triple their pipeline at a 5X cost reduction from manual prospecting.
Your Mission:
As a Sailebot Success Manager, you’ll be responsible for owning the customer experience through all stages of the customer lifecycle. As a Sailebot Success Manager, you are the face of Sailes, building meaningful relationships with all levels of our customers. You will work closely with key stakeholders and Sailebot owners to onboard, educate, advocate, and provide strategic partnership, ensuring a successful experience with Sailes.
- Advocate: Be the voice of the customer by communicating feedback early and often to internal stakeholders.
- Ownership Mindset: Own the customer journey by proactively engaging, answering questions, and ensuring they have the best possible experience with their Sailebots.
- Strategist: Approach all facets of the role with a strategic mindset, from analyzing internal KPIs, evaluating the performance of Sailebots and creating recommendations/plans to optimize.
- Onboarding: Assist and train customers throughout the onboarding process, ensuring Sailebots launch seamlessly and the customer is supported throughout their initial campaign and beyond.
- Success Driven: Execute Mutual Success Plans alongside the customer to ensure optimal opportunities for renewal and expansion
- Skilled Communicator: Communicate and collaborate across all departments representing the customers experience.
Qualifications
- 5+ years of Customer Success, Account Management, and/or Sales related roles
- Desire to develop, plan, and implement new processes and strategies to continually improve the customer experience.
- Retention rockstar, you uncover expansion opportunities while retaining and ensuring the success of every single customer.
- Good listener and great question-asker with a knack for translating customer feedback into actionable items for our customers and the Product team.
- Strong communication skills
- Previous success in a fast-paced, startup environment preferred
- “Change the future” work ethic
